Recent Announcements
Skipping Meals
Important Notice to Our Clients Colesville Meals on Wheels Recently the hospital changed its schedule, so Colesville Meals on Wheels has had to make changes. Now we must notify the hospital earlier when a meal change is needed. So this letter tells you the new time(s) that you need to call us with any change to your delivered meals. As always, we appreciate you leaving a message, if you are unable to reach us directly and we monitor these messages often. If you wish to skip your meals for one (1) day only:
If you wish to stop your meals for 2 through 5 (2-5) days:
If you are not at home on the exact date you asked to restart your meals:
For Example – Call the office by 9:30am on Monday, if you wish to stop meals on Tuesday and want to restart meals on that Friday. Again, talk to the person answering the phone or leave a message saying that you wish to stop your meals on Tuesday and resume them on that Friday. Tell us the exact dates you wish to stop and restart. You do not need to call to restart your meals. However, if you are not at home that Friday, you will be charged for the meal we could not deliver and your meals will be stopped. Then you must call the office, and we will not resume them until the day following your 9:30am call. If you wish to stop your meals for 6 days through 2 weeks:
If you are not at home on the exact date you asked to restart your meals:
For Example – Call on Monday (one day before) by 9:30am, if you wish to stop your meals on Tuesday and you will be gone for 9 days. Again, talk to the person answering the phone or leave a message saying that you wish to stop your meals on Tuesday. Tell us the exact dates you wish to stop your meals. YOU MUST CALL THE OFFICE 24 HOURS IN ADVANCE OF THE DAY (by 9:30am) YOU WISH TO RESUME YOUR MEALS. If you wish to cancel your meals for more than 2 weeks OR If you have not received meals for more than 2 weeks:
If you have to go into the hospital/rehab: OR If you are coming home from the hospital/rehab:
If you wish to change from a Regular meal to a Puree or Mechanically Soft meal:
If you wish to cancel your meals for good:
We at Colesville Meals on Wheels hope you will continue to enjoy the meal delivery service. If you have any questions, please call the office at 301-384-7440. |
Scheduling Temporary Delivery Stops
From: Colesville Meals on Wheels To: All Clients Date: July 31, 2013 IMPORTANT: The hospital is changing its kitchen scheduling in order to provide you with more healthy food. This change will make the food preparation process more efficient and timely. In order for this to work, starting on Monday August 5, 2013, you will need to advise the office of your absence for more than one day by 9:30 am the day before. For example, if you plan to be away for 2 or more days starting on a Tuesday, you will need to call the office and notify them by Monday morning at 9:30 am. Please make sure that anyone in your family or group of friends who help you make appointments and reservations is informed of this change so that they will understand if they wish to stop your meals for you. Again, this change is necessary due to the changes in the kitchen scheduling. We hope that it will not be an inconvenience. |
Dangerous Weather Conditions
Colesville MOW intends to deliver meals through the Oct 29 storm, but if conditions make it dangerous for our volunteers to deliver we will call our clients to alert them to that fact. Make sure your shelf meals, that we delivered last month, or other food is available in case we are not able to deliver during this storm or other winter storms. |
Whole Foods Promotion
Colesville Meals On Wheels to Benefit from Whole Foods Silver Spring Promotion Starting August 1st, Whole Foods in Silver Spring will give $.05 to Colesville Meals on Wheels every time you use a reusable grocery bag and say you want it to go to non-profit. This will continue until October 31st. Happy Shopping!!! |
More on Meal Temperatures
Dear Clients, June 4,2012 We at Meals on Wheels are concerned about your welfare in whatever we do. Lately, we have been concerned about the requirements of the State of Maryland and Montgomery County that hot and cold meals are at certain temperatures to be healthful to you. We know that as we have been working with the vendor, it has been disconcerting to you that the meals have been hot, then cold and now frozen. We also know that this has been hard for you to adapt to and that it is generally unsatisfactory for you. However, right now the dinner meal is at an acceptable temperature for the government agencies. We think that delivering the mealsfrozen for some of you, actually puts you in harm‘s way more than delivering a hot meal that isn’t really hot enough. Leaving the frozen meal out to thaw and warm to room temperature is unhealthful. If there is something that we can do to help you heat the meal, please let us know. We feel the meals should be hot when delivered to you and we will try to find a way to do that and also comply with the health department. But for now we must comply with the health department. We hope this doesn’t inconvenience you too much. Colesville Meals on Wheels |
Meal Temperatures
Dear Clients, Our meal provider has started to prepare your dinner meal so that it is refrigerated instead of hot. The reason for this is to be able to maintain it at a healthful temperature until it reaches you. To heat this meal: In the microwave:
In conventional oven:
We will be monitoring the temperatures and your reactions to this new preparation for two weeks. Please let us know how you feel about this change. We are sorry for any inconvenience. Colesville Meals On Wheels |
Hot Meal Containers
August 22, 2011 We have had questions regarding the new hot meal containers. They can be heated in the microwave. They can also be heated ln a regular oven set No Higher than 350 degrees Fahrenheit. We are hoping these new containers will keep the food hotter and eliminate spills. Meals can also be frozen as delivered. We also need to remind everyone that when you cancel meals for two or more days, you must call the Office to have delivery start again. You can call and speak to someone in the office or leave a message anytime before 9:45 AM, the day you want to restart. |
Meal Cancellation Policy
April 18, 2011 To Our Clients -- As you know, we cannot cancel meals for just one day. However, for two or more consecutive days, we can cancel meals. We do have a procedure which we must use and it is as follows -- Should you need to cancel meals for two or more consecutive days, you must do so before 9:30AM on the first day of cancellation. To resume meal service, YOU MUST CALL THE OFFICE NO LATER THAN 9:30AM ON THE DAY YOU WANT SERVICE TO RESUME. We will not resume service unless we have received a call from you. We have an answering machine which is monitored 24hours a day for you to leave us a message. Hopefully this procedure will not cause you any problems. Thank you for working with us. Colesville Meals on Wheels, Inc. |
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