Meal Cancellation Policy

posted Aug 16, 2011, 5:52 PM by mow colesville   [ updated Sep 4, 2011, 11:48 AM ]

April 18, 2011

To Our Clients --

As you know, we cannot cancel meals for just one day.  However,  for two or more consecutive days, we can cancel meals.  We do have a procedure which we must use and it is as follows --

Should you need to cancel meals for two or more consecutive days, you must do so before 9:30AM on the first day of cancellation.  

To resume meal service, YOU MUST CALL THE OFFICE NO LATER THAN 9:30AM ON THE DAY YOU WANT SERVICE TO RESUME.  We will not resume service unless we have received a call from you.

We have an answering machine which is monitored 24hours a day for you to leave us a message.

Hopefully this procedure will not cause you any problems.  Thank you for working with us.

Colesville Meals on Wheels, Inc.